Terms, Conditions and Returns Policy.
Your
goods will be posted out to you within 10 business days of remittance of your
payment to us through RBS
Worldpay. if your order does not arrive within that time please phone or email
us (see below)
Our
payment system is powered by Worldpay, which is one of the most secure and
respected systems in
the world!
Orders now accepted from UK Only!
Payment:
with order, Credit card or Debit card through our sites secure pages with
Worldpay. (alternately by cheque with printed order sent to us by post.
UK only, see 'Orders
by Post' page.)
Breakages, shortages or damages must be reported to us within 3 working days of delivery.
Damaged or faulty goods will be refunded or exchanged which ever you prefer provided that we are notified by email or phone within three days of their arrival, and they are returned within 10 working days. (postage will be adjusted to compensate)
Our 'no quibbles' guarantee means that if, for any reason,
you are unhappy with your purchase, i.e. the item you have ordered is defective, or
is not as you expected it to be,
provided that it is in its original condition, or simply that you dont like it! you can return it to us for
prompt replacement or a refund for up to seven days after receiving it.
Returned Item(s) Lost in Transit
We cannot be held responsible for packages that you return to us, that are lost in transit: as you are
responsible for returning the items to us. We recommend that you send all return packages by
Recorded/Special delivery.
If you do not receive item/s ordered by you within 20 days of the date on which you ordered them, SILVERMOON shall have no liability to you unless you notify us by email or letter or phone of the problem within 30 days of the date on which you ordered the item/s.
Our full postal address is:-
SILVERMOON. 12 McKenzie Road BUCKIE AB56 1DH SCOTLAND
please mark all parcels 'RETURNS'
Number to call is:- 08707 651510
Please leave a message with name & contact number if line is busy, we will get back to you asap!
Our email addresses are....
Prices in the web site supersede all others and are subject to change without notice.
Ownership of goods does not transfer until payment is received in full.
Orders cancelled after despatch will be subject to any charges incurred.
Our website is update almost daily, but in the unlikely case of goods that you have ordered having already been sold, you will be asked if you wish to accept a substitute, or have a refund for that item.
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