BLOG 3.
Cassie enjoying the winter
sunshine
.
At last the snow has gone! and taking a walk and inspection around our little garden, I can see that things are beginning to grow....tiny green shoots and buds getting fatter on the trees! Its funny how just seeing this can make you feel happy and confident that this ol' planet of ours will survive all that we constantly assault it with for at least another year!
We have ivy growing up the front and side of our house, and at the moment it is full of sparrows squabbling! I like to think they are arguing about who lives where, and competing for the best nest site. Its like having a 'high rise' community in your garden! last year there were lots and lots of babies, some of which, (and hopefully the weakest) it has to be said ended up inside Blue the Burmese cat!
It has been a somewhat troubling week for me personally. One of our ongoing clients emailed me to say that she was unhappy about her experience of one of our many services.
This happens from time to time even in the best and most 'ethically run' companies, which we believe ourselves to be. I answered her complaint, (which was in fact in no way particularly serious, and could have been easily remedied) and said that it would be fully investigated, This client is aware that we offer a refund or/and a freeby with our apologies in this sort of case, I had made this quite clear. This she turned down by saying it wasn't necessary, and she just wished to ensure that it wouldn't happen again to anyone, to encourage me to explain my feelings to her about it, and continued to elaborate this over almost two A4 pages.
It seemed however that this was not to be the end of the matter, and that she wanted more...but I could not for the life of me make sense of what it was she actually wished me to do (other than wear sack-cloth and ashes for the coming month) I made the terrible mistake of pointing this out to her in a somewhat light-hearted way, (which I thought would amuse her/defuse the situation) which I soon realized was a terrible mistake on my part...and which was replied to many times over from her with the most vitriolic emails that I have ever received in my life! in which she called me 'evil, the Mafia and a liar' to name but a few! In retrospect what I now believe she wanted was to discus the matter as 'friends' and to have her opinions accepted and to advise me on how to remedy the situation.
Even poor Holly, who many of you know, who order from our sites, and who is the sweetest person in the world, was viciously attacked, quite unnecessarily for blocking the worst email to me. Yet this person was addressing me only a little while before at the start of this episode as 'Dearest Crystal' and 'My friend Crystal'
I was of course very perturbed and tried again many times to defuse the situation, but to no avail...in fact she got angrier and more vitriolic whatever I said, and I began to realize that there was more to this that met the eye, and that by continuing to try to defuse the matter I was in fact fuelling it, it seemed she needed to have the last word. In the end I was forced to ban her email addresses to resolve the matter.
I then thought about this, and realized that there are people with low self-esteem, who may well become over dependent on our services due to their lonely state, and who, when they feel that we have in some way failed them, become upset out of all proportion, and make it very, very personal! We do try to avoid this by giving guidelines as to how long it is best to wait between readings, but of course it doesn't always work!
This person may well have created a sort of 'friendship' with me and our team through our site, (which to some extent is what we try to be whilst working for our clients) and felt that when I did not respond to her in a similar and personal way I was letting her down in some way. All we can do in the end is send healing and hope that there is something good to be gained for her from this episode, which at this point is difficult to see, and has left us all very saddened!
The above made me think of how difficult it sometimes is to be compassionate in some circumstances. We tend to take things on face value and are too busy to always 'look beneath the surface' There are a lot of lonely people in the world, who don't always know how to go about creating a solid and sustained support system in their lives, Perhaps we should sometimes think about this and give those who seem to attack us for no apparent reason the benefit of the doubt, and return whatever they send us in the form of love and healing..
I have no doubt that I handled the initial situation 'inelegantly' which opened the door to something that had been simmering for sometime and needed a focus and release. So perhaps in that way I did help a little by taking the flack myself, and in the process I most certainly have learned a valuable lesson myself!
Comment:- March 10th 2006.
Dear Crystal, I was sorry to hear about your problems with the dissatisfies client. I would just like to say that when I had to inquire about my reading which had gone astray last year, you and Holly were very helpful and concerned and made sure that the problem was sorted very quickly. I have great faith in your services and in you. Bright Blessings. Saira (Canada) X
Comment:- March 13th 2006.
Dear Crystal. i just want to say that i am sure most of the people you help from silvermoon are very happy with the readings that they get. i have had four from you so far and you have been spot on every time! i do feel that you are there for me when i need help, and i have had lots of feedback from you after my readings, but i think that the person who was so rude to you has depression or something that needs help from a doctor. sometimes it is just not possible to help someone. i just wanted to let you know that you are appreciated. with love Lorna.
Comment:- March 14th 2006.
For Crystal and team. I have been having readings from you all for the past three years and can only say that I have always been delighted with your service. Please continue to be the caring, loving people that you are. Love & Light, Alison B.
Crystal & her Team would like to thank all those who emailed in their support to this page. Not all who wished to be printed.
Bless you all! X
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